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Terms and Conditions

TERMS & CONDITIONS

Last updated: December 2025

Please read these Terms & Conditions carefully before using our website or services.

By contacting Rapid UPVC Repairs (“we”, “our”, “us”) or booking a service, you agree to the terms outlined below.

1. About Us

Rapid UPVC Repairs is a mobile UPVC repair specialist operating throughout Northern Ireland.
We provide repairs to UPVC windows, doors, locks, handles, letterboxes, draught issues, misted glass units and related components.

Website: https://rapidupvcrepairs.co.uk
Email: rapidupvcrepairs1@gmail.com
Telephone: 07563 512302

We operate as a service-area business and do not have a public physical office.

2. Services Provided

We offer a range of UPVC repair and replacement services including (but not limited to):

  • Window repairs (hinges, handles, locks, seals)

  • Door repairs (alignment, hinges, locks, mechanisms)

  • Draught proofing

  • Double glazing replacement / misted unit replacement

  • Handle and letterbox upgrades

  • Window sill and resealing work

All services are carried out at your property by prior appointment.

3. Quotes and Pricing

3.1 Free Quotes

Quotes may be provided:

  • Over the phone

  • By email

  • Through our website contact form

  • After receiving photos of the issue

  • Through an on-site inspection (if required)

3.2 Accuracy of Quotes

Phone/electronic quotes are based on the information you provide.
Final pricing may vary if:

  • Additional faults are found on inspection

  • Incorrect or incomplete information was supplied

  • Additional parts or labour are required

We will always inform you of any price changes before work begins.

3.3 Call-Out Fees

Most quotes are free.
In certain cases (e.g., emergency call-outs or remote locations), a call-out fee may apply.
We will advise you of this in advance.

4. Booking and Cancellations

4.1 Booking a Service

A booking is confirmed only after we agree a date/time with you via phone, email or message.

4.2 Cancellations

If you need to cancel or reschedule, please provide as much notice as possible.
We reserve the right to charge a call-out fee if:

  • You are not present at the agreed time

  • We cannot gain access to the property

  • The appointment is cancelled last-minute after we have travelled to your location

5. Payment Terms

  • Payment is due immediately upon completion of the work, unless otherwise agreed.

  • We accept cash, bank transfer, or other agreed methods.

  • Parts supplied remain our property until payment is received in full.

8. Customer Responsibilities

You agree to:

  • Provide accurate information about the issue

  • Ensure safe access to the property

  • Secure pets, valuables and personal items where necessary

  • Allow reasonable working conditions

  • Comply with any safety advice given by our technician

We reserve the right to refuse service if conditions are unsafe.

9. Liability

We are not liable for:

  • Pre-existing damage or faults

  • Consequential loss (e.g., heat loss, delays, inconvenience)

  • Issues caused by unrelated parts of the window/door system

  • Damage caused by third-party products or previous repairs

Nothing in these terms limits your statutory consumer rights.

10. Website Use

10.1 Accuracy of Information

We aim to keep our website information accurate, but errors may occur.
Content is provided “as is” without warranty.

10.2 External Links

We are not responsible for external websites linked from our site.

11. Privacy

Your use of our services is also governed by our Privacy Policy, available at:

https://rapidupvcrepairs.co.uk/privacy-policy/
(Replace with your actual URL if different.)

12. Changes to These Terms

We may update these Terms & Conditions occasionally.
The latest version will always appear on this page.

13. Contact Us

For questions about these Terms, contact:

📧 rapidupvcrepairs1@gmail.com
📞 07563 512302