PRIVACY POLICY

Last updated: December 2025

1. Who We Are

Rapid UPVC Repairs (“we”, “us”, “our”) is a mobile UPVC repair service operating across Northern Ireland, including Belfast, Lisburn, Newtownabbey and Co. Antrim.

Website: https://rapidupvcrepairs.co.uk
Email: rapidupvcrepairs1@gmail.com
Telephone: 07563 512302

We operate as a service-area business and do not provide services at a public physical office.

2. What Personal Data We Collect and Why We Collect It

We collect personal information only when necessary to respond to enquiries, provide quotes, and deliver our services.

2.1 Information You Provide Directly

When you contact us through our website, phone, email or messaging services, we may collect:

Your name
Your email address
Your telephone number
Your address or service location (if provided)
Photos or descriptions of repair issues (optional)
Any additional information you choose to share

Purpose:
To respond to your enquiry, provide quotes, schedule repairs and communicate with you about your service.

2.2 Contact Forms

If you use our contact form:

The data you enter is sent directly to our business email.
Your data is not shared with marketing companies.
The data is used solely for handling your enquiry.

By submitting the form, you consent to us contacting you using the details you provide.

3. Cookies and Tracking Technologies

This website may use basic cookies required for:

Site security
Spam prevention
Contact form functionality
Website performance

We do NOT use Google Analytics or third-party advertising trackers at this time.

If analytics or additional cookies are enabled in future, this policy will be updated accordingly.

4. Embedded Content

Some pages may contain embedded content (e.g., Google Maps).

Embedded content behaves the same way as if you visited the third-party website directly.

These services may collect:

Your IP address
Browser details
Interaction information

This is controlled by the third party and subject to their own privacy policies.

5. Who We Share Your Data With

We do not sell, trade, or share your personal data with external marketing companies.

We may share your information only when necessary for:

Responding to your enquiry
Delivering our services
Legal compliance (e.g., court order, request from authorities)

6. How Long We Keep Your Data

We retain enquiry information only for as long as necessary to:

Respond to your message
Provide a quote
Complete the service
Maintain accurate business records

We routinely delete old enquiries that are no longer required.

7. Your Rights Under UK GDPR

You have the right to:

Request a copy of the personal data we hold
Request correction of inaccurate information
Request deletion of your data
Withdraw consent
Object to certain types of processing

To make a request, please contact:
📧 rapidupvcrepairs1@gmail.com

We will respond within 30 days.

8. How We Protect Your Data

We use security measures provided by our hosting provider (Hostinger) and WordPress to protect your information.

This includes:

Secure website hosting
Encrypted connections (HTTPS)
Spam protection
Limited data retention
Access controls

Your data is stored securely and is only accessible to the business owner.

9. Third-Party Services

We may use trusted third-party services such as:

Web hosting (Hostinger)
Email providers
Spam protection tools
Google Maps

These providers may process limited technical data such as IP address or browser type.

10. Children’s Privacy

Our services are not directed at individuals under 16.
We do not knowingly collect data from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The revised version will always be available on this page.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

📧 rapidupvcrepairs1@gmail.com
📞 07563 512302

Privacy Policy